Call Center Solutions

Cynthia Reid wrote:
Message-ID: <000e01bfc81d$90e07860$0101a8c0@pavilion>
To: "James J. O'Donnell" <jod@ccat.sas.upenn.edu>
Date: Sat, 27 May 2000 16:53:08 -0400

Call Center Solutions

http://www.tmcnet.com/ccs/

The original and most authoritative source on inbound, outbound and customer
service management.  Presenting comprehensive monthly information to help
build profits for every type of business, including: Proven marketing
strategies: Database marketing/list selection and effective techniques for
business-to-business and business-to-consumer.  Cost-effective technology:
ACDs, predictive dialers, computer telephony integration (CTI), contact
management software and more.  Powerful sales techniques: Unique approaches
for telemarketing pros.  Money-saving ideas: Outsourcing to telemarketing
service agencies.  Hiring smarter: Selecting, motivating and compensating
the right people.  The Annual Buyer's Guide: Definitive listings of over
1,200 industry suppliers.  Creating a standard of excellence with
recognition of outstanding industry achievements, including: Rising Stars:
The Fastest Growing Telemarketing Companies: Spotlights the the largest
annual percentage growth rate of developing, mid-size and large firms.  Top
50 Inbound & Top 50 Outbound : The annual ranking of the companies by
billable minutes of long-distance service.  MVP Quality Awards Salutes the
outstanding quality practices of an elite group of call centers: the
"Malcolm Baldrige " of the telemarketing industry.

Includes full-text articles in HTML format and online exclusives.

Editorial Director: Erik D. Lounsbury
Email: elounsbury@tmcnet.com